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Account Coordinator

The Account Coordinator is responsible for assigned customers and must work closely with all departments at BCI to ensure that customer expectations are met and profitability is obtained.  The Account Coordinator must maintain a high level of professionalism; demonstrate the ability to multi-task, work in a fast-paced environment and handle demands of customer requirements.  Must hold accountability in all aspects of this role.

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Responsibilities:

  • Communicate and champion customer requirements

  • Develop and maintain relationships with customers

  • Perform data analysis and decision making to support material supply and finished goods demand

  • Utilize and maintain MRP/Scheduling software to support production schedule and other reports as required

  • Manage all aspects of Nulogy to include the system of customer record keeping, customer forecasting, estimate, scenario, item specifications and set up new customer accounts

  • Tracks and ensures that project materials are at BCI prior to scheduling whether turn-key or delivered from the customer

  • Manage customer issues concerning billing, quality or service rendered to deliver a prompt response to the customer

  • Demonstrate professionalism, accuracy, thoroughness and curiosity

  • Seek opportunities to improve and promote quality and apply feedback to improve performance 

  • Provide well-written communication with customers and internal business partners regarding status of projects

  • Encourage customers to use the Nulogy customer portal, provide training and answer questions 

  • Respond promptly to customer inquiries

  • Meet personal and team goals

  • Generate Sales Leads

  • Monthly visits to the Lincoln County facility

  • Follow all policies and procedures established by the Corporation


Qualifications:  

  • BS in Business or related field or equivalent combination of education and experience

  • Proficient in MS Office Suite and experience with Sales Force, MRP or ERP systems

  • Excellent customer service and follow-up skills 

  • Strong written and verbal communication skills

  • Self-motivated and possess a strong work ethic

  • Active listener and ability to interpret client needs in conjunction with company goals and objectives

  • Attention to detail, highly organized and ability to multi-task in a fast-paced environment

  • Prioritize and manage time effectively

  • Work independently
     

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