Account Coordinator

Are you a results-driven customer service representative or account coordinator? 

Would it excite you to be part of an organization that benefits hundreds of people with disabilities every day? 
 

The Account Coordinator is responsible for retaining and profitably growing business with current BCI customers.
 
Duties:

  • Communicate and advocate customer needs throughout the BCI organization

  • Data analysis and decision making to support raw material supply and finished goods demand

  • Utilize and maintain MRP/Scheduling software to support production schedule and customer demands

  • Maintains the Nulogy production schedule and other reports as required

  • Follow-up as required with all teams (Production, Logistics/Inventory, Account Management and Finance) to expedite flow of materials to meet production schedule and customer expectation

  • Manage all aspects of Nulogy, the system of record, related to the customer including forecasting, estimate, scenario, item and project.  Follow every project through the system to shipping and invoicing

  • Tracks and ensures that all raw materials are at BCI 48 hours prior to project schedule, whether turnkey or delivered from the customer. Obtain SDS’s for customer products as required per safety SOPs

  • Manage issues concerning billing or service rendered, be the sole point of contact for the customer managing all BCI internal relationships to deliver a prompt response to the customer 

  • Provide well-written, brief and appropriate communication with customers and internal business partners regarding status of each project. Encourage customers to use Nulogy customer portal, provide training and answer questions as needed

 
Qualifications:
BS in Business or related field or equivalent combination of education and experience is required
 

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