Account Coordinator

The Account Coordinator is responsible for retaining and profitably growing business with current BCI customers. Fully responsible for assigned customers. Must work closely with all departments at BCI to ensure the customer expectations are met and profitability is obtained. 

 

Responsibilities:

 

  • Communicate and advocate customer needs throughout the BCI organization

  • Develop, maintain and manage relationships within all levels of the customers’ organizations

  • Data analysis and decision making to support raw material supply and finished goods demand

  • Utilize and maintain MRP/Scheduling software to support production schedule and customer demands

  • Maintains the Nulogy production schedule and other reports as required

  • Follow-up as required with all teams (Production, Logistics/Inventory, Account Management and Finance) to expedite flow of materials to meet production schedule and customer expectation

  • Manage all aspects of Nulogy, the system of record, related to the customer including forecasting, estimate, scenario, item and project.  Follow every project through the system to shipping and invoicing

  • Tracks and ensures that all raw materials are at BCI 48 hours prior to project schedule, whether turnkey or delivered from the customer. Obtain SDS’s for customer products as required per safety SOPs

  • Manage issues concerning billing or service rendered, be the sole point of contact for the customer managing all BCI internal relationships to deliver a prompt response to the customer

  • Monitors own work to ensure quality

  • Provide well-written, brief and appropriate communication with customers and internal business partners regarding status of each project. Encourage customers to use Nulogy customer portal, provide training and answer questions as needed

  • Responsible for multiple accounts and ability to handle demands of customers 

  • Maintain Customer/Supplier Portal as needed

  • Respond to critical emails in a timely fashion, cell phone reimbursement is provided to facilitate this function

  • Follow all policies and procedures established by the Corporation

  • Perform other duties as directed

 

Qualifications & Experience: BS in Business or related field or equivalent combination of education and experience is required. Must have excellent negotiation, closing, customer service, multi-task and follow-up skills. Strong written and oral communication skills. Self-motivated and possess a strong work ethic. Attention to detail and highly organized. Must demonstrate professionalism, accuracy, thoroughness and curiosity; seek opportunities to improve and promote quality; apply feedback to improve performance. Active listener and ability to interpret client needs in conjunction with company goals and objectives. Proactive in the development and improvement of services and products. Proficient in MS Office Suite and experience with MRP or ERP systems.

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