Customer Service Rep

Are you a results-driven customer service representative or account manager? 

Would it excite you to be part of an organization that benefits hundreds of people with disabilities every day? 

If you’re looking for an excellent opportunity to help others and grow in your career, look no further than BCI! As an Internal Customer Service Representative at BCI, you will be the conduit to our existing customers while working closely with our operations team to deliver a great customer experience. 

BCI Packaging is a unique social enterprise that enriches the lives of adults with disabilities by providing a choice of productive, fulfilling employment. 

Our Internal Customer Service Representatives keep our business running and help grow our operations in new areas! Partnering with leading global companies, you will not only be paid competitively but will know the joyous experience of being part of a remarkable organization that directly benefits the community. You’ll also enjoy many other perks, flexible work schedules, and a comprehensive benefits package for eligible full-time employees that includes health, dental, vision, life, and disability insurance coverage, paid holidays, vacation and wellness days, and a generous retirement savings plan. 

​What you’ll get to do: 

  • Communicate with customer via phone, email or in-person.

  • Review and approve customer purchase orders.

  • Set up new item numbers and bills of material.

  • Create production orders.

  • Track components and ensure ready for production.

  • Monitor final product shipment.

  • Ensure customer satisfaction.


What you’ll need: 

  • At least two (2) years of experience in customer service or related field.

  • Written and verbal communication skills.

  • Detailed minded with focus on data entry accuracy.

  • Basic understanding of production and inventory processes.

  • Strong computer skills in all Microsoft products.

  • Ability to learn and adapt to new software.

  • An accredited bachelor’s degree is a plus but not required. 

  • This is an inside customer service position with minimal travel requirements.

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©2020 BCI

200 Trade Center Dr. W

Saint Peters, MO 63376

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